Frequently Asked Questions

Everything you need to know about your Diaper Genie experience.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy for Diaper Genie products?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund, minus shipping costs.

Are Diaper Genie refills compatible with all models?

Most of our refills are designed to be universal across the Diaper Genie Complete and Expressions lines. Please check the specific product description to ensure compatibility with older models.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

How do I know when it is time to change the carbon filter?

For optimal odor control, we recommend replacing the Diaper Genie carbon filter every 30 days. You can set up a subscription to ensure you never run out.

Do you offer international shipping?

Currently, we only ship to addresses within the United States and Canada. We are working on expanding our shipping capabilities to more countries in the near future.